Service Updates (Resolved)
  • Priority - Low
  • Affecting Server - Orange
  • We are aware.

  • Date - 03/20/2021 17:20 - 03/20/2021 17:21
  • Last Updated - 03/20/2021 17:20
Service Interruption (Resolved)
  • Priority - Medium
  • Affecting Server - Blue
  • We are aware of the playback issues. We hope to be back up shortly. Service will be interrupted until the issues are resolved. 

    Thank you for your patience.

  • Date - 03/20/2021 08:46 - 03/21/2021 19:15
  • Last Updated - 03/20/2021 08:48
Service Updates (Resolved)
  • Priority - Critical
  • Affecting Server - Genesis
  • The Genesis server is currently having network issues. We hope to be back up shortly. Service will be interrupted until the issues are resolved. 

    Thank you for your patience.

  • Date - 01/05/2020 03:10
  • Last Updated - 03/20/2021 08:48
12/31/2019 Service Updates (Resolved)
  • Priority - Medium
  • Affecting Other - Genesis Server
  • We are currently performing updates on the Genesis server. We hope to do down shortly. Service will be interrupted until the updates are completed. 

    Thank you for your patience.

  • Date - 12/31/2019 22:22
  • Last Updated - 01/05/2020 03:12
Server Migration Update (Resolved)
  • Priority - Critical
  • Affecting Server - Essentials
  • We are a little behind schedule with the swap. It has now begun and systems are down while we swap out servers. Unfortunately we do not have control over the timings due to server locations.

  • Date - 10/21/2019 21:39 - 12/31/2019 22:26
  • Last Updated - 10/21/2019 21:46
Server Migration (Resolved)
  • Priority - Critical
  • Affecting Server - Essentials
  • At 7PM UK / 2PM ET time, we will be migrating the main server to new server. We are hoping this server will be able to handle demands placed on the server by the EPG downloads/updates. No DNS changes are necessary since we will be keeping the same IP address. Should take a little more than an hour.

  • Date - 10/21/2019 21:38 - 12/31/2019 22:26
  • Last Updated - 10/21/2019 21:46